Unified integration layer connecting Salesforce, SAP, and warehouse systems — enabling AI copilots and automations with real-time inventory and order context ai integration.
Industry
Retail
Services
Technologies
Omnichannel retailer partnered with Spectrum to address operational and technology gaps in retail. Sales and service teams could not see live inventory or fulfillment status in CRM. AI pilots stalled without trustworthy, low-latency integrations. Spectrum applied a phased delivery model — 6 months — aligning stakeholders, compliance needs, and production cadence. Since 2016, Spectrum has delivered similar programs with managed teams and fixed-cost options.
Sales and service teams could not see live inventory or fulfillment status in CRM. AI pilots stalled without trustworthy, low-latency integrations.
Sales and service teams could not see live inventory or fulfillment status in CRM. AI pilots stalled without trustworthy, low-latency integrations.
Existing systems could not support required speed, scale, or visibility without modernization.
Regulated or customer-facing workflows demanded audit trails and controlled change management.
Market and regulatory timelines required incremental delivery rather than a multi-year big-bang rewrite.
Event-driven integration platform with canonical order and inventory models, API gateway for AI services, and monitoring for SLA and data quality.
Aligned customer, order, and SKU entities across systems.
Near-real-time updates from ERP and WMS into the hub.
Documented APIs and sandboxes for copilot and agent teams.
CRM data freshness
Integration fabric
AI use cases enabled
Aligned customer, order, and SKU entities across systems. This domain was validated with security and operations stakeholders before production traffic depended on it.
Near-real-time updates from ERP and WMS into the hub. This domain was validated with security and operations stakeholders before production traffic depended on it.
Documented APIs and sandboxes for copilot and agent teams. This domain was validated with security and operations stakeholders before production traffic depended on it.
Spectrum addressed bottlenecks and compliance needs while keeping delivery incremental and measurable.
Delivered and measured in production with stakeholder sign-off.
Delivered and measured in production with stakeholder sign-off.
Delivered and measured in production with stakeholder sign-off.
Event-driven integration platform with canonical order and inventory models, API gateway for AI services, and monitoring for SLA and data quality.
CRM data freshness
Integration fabric
AI use cases enabled
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Typical engagement · 6 months
Modernized in-store and digital channels with cloud-native apps, integrations, and analytics — unified customer experience and operational visibility digital transformation.
Retail
Retail Digital Experience at Scale
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Custom software, AI automation, and delivery teams — confidential scoping and a same-day response from our architects.
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